Last updated: July 18, 2026
CrewLog (“CrewLog,” “we,” “us,” or “our”) provides software that helps construction professionals create, document, and deliver daily site reports. CrewLog is operated from Ontario, Canada. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights you have. It applies to crewlog.ai and the CrewLog application (the “Service”).
By using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.
Account information. When you create an account, we collect your name, email address, password (stored only in hashed form by our authentication provider), and optional company name.
Content you create. We collect the content you put into the Service, including daily report notes, voice recordings, AI-generated reports, site photos, job and client details, safety/toolbox-talk records, tasks, crew time entries and hours, wage and pay-rate information, change-order details and amounts, job cost and expense entries and the receipt images you upload, plans, drawings, and documents you upload, requests for information (RFIs) you create, any signature you draw, the country and state/province you set, the messages you send to the AI Construction Assistant, and recipient contact information you add. If you use the Service offline, some of this content is stored locally on your device until it syncs to our servers when you reconnect.
Payment information. When you start a free trial, subscribe to a paid plan, or make a one-time purchase (such as additional AI usage), our payment processor (Stripe) collects and processes your payment details. Starting a free trial requires a valid card, which Stripe verifies with a $0 authorization to confirm it is genuine. We do not store your full card number — Stripe handles that directly. We receive limited billing information such as your subscription status and the last four digits of your card.
Usage and device information. We and our analytics providers automatically collect information about how you use the Service, such as pages viewed, features used, actions taken, approximate location (derived from IP), browser type, device, and timestamps. This may include session recordings of how you navigate the app (see Section 6).
Information about other people. Some content you submit may include personal information about other individuals — such as your clients, crew members, subcontractors, or anyone named or shown in reports, photos, and toolbox talks. For that information, you decide what to collect and why, and we process it on your behalf to provide the Service. You are responsible for ensuring you have the authority and any consents required to provide it to us and for honouring those individuals' privacy rights. If an individual contacts us about information you submitted about them, we may refer them to you as the party responsible for it.
We use your information to: provide, operate, and maintain the Service; generate AI-powered reports from your notes; deliver reports to recipients you choose; process payments and manage subscriptions; provide customer support; secure the Service and prevent fraud or abuse; understand and improve how the Service is used; and communicate with you about your account, security, and product updates.
We do not sell your personal information, and we do not use your content to train third-party AI models for their own purposes.
CrewLog uses third-party artificial-intelligence services to power core features. Specifically:
• Voice recordings you make are sent to a third-party AI provider for transcription into text.
• Your report notes and transcripts are sent to a third-party AI provider to generate written daily reports and to flag items such as delays, deliveries, and safety events.
• Your job information — such as report notes, change-order and cost figures, and schedule data — may be sent to a third-party AI provider to draft change orders and requests for information (RFIs), write cost briefings, score a job's “health,” and forecast schedule risk.
• The receipt and expense images you upload for job costing are sent to a third-party AI provider to read them and pull out details such as the vendor, date, total, and line items.
• When a teammate chooses to view typed crew content (such as reports, notes, safety talks, tasks, or photo captions) in a language other than the one it was written in, that text is sent to a third-party AI provider to translate it, and the translation may be cached so the same text is not translated again.
• The messages you send to the AI Construction Assistant, along with the country and state/province you set, are sent to a third-party AI provider to generate answers. Your Assistant conversations are stored in your account so you can refer back to them, and you can clear them at any time.
These providers process your content only to perform these functions and are contractually restricted from using it to train their general models. Read-aloud (text-to-speech) is produced by your own device's web browser and is not sent to us or any third party. By using these features, you consent to this processing. If you prefer not to have content processed by AI, do not use the voice-recording, AI-report, translation, or AI Assistant features.
We share personal information with trusted service providers who process it on our behalf, only as needed to operate the Service, and under agreements that require them to protect it. These include providers of:
• Cloud database, authentication, and file storage
• Application hosting and web analytics
• Payment processing and subscription billing
• AI voice-to-text transcription
• AI report generation and content translation
• Email delivery
• Product analytics and session replay
• Domain, DNS, and security
• Mapping and weather data (we send only the job address, not your identity)
We may also disclose information if required by law, to enforce our Terms, to protect the rights, safety, or property of CrewLog or others, or in connection with a merger, acquisition, or sale of assets (in which case we will notify you).
We use cookies and similar technologies that are strictly necessary to operate the Service — for example, to keep you logged in.
We also use analytics and product-measurement tools to understand how the Service is used and to improve it. These tools may also create session recordings — playback of how a user moved through the app — which can include pages viewed and clicks, but we configure them to avoid capturing sensitive input. They help us find and fix problems and improve the product. We do not use this data for third-party advertising and we do not sell it.
CrewLog is operated from Canada, and many of our service providers store and process data in the United States and other countries. This means your personal information may be transferred to, stored in, and processed in jurisdictions outside your own, including the United States, whose data-protection laws may differ from those in your country and where it may be accessible to foreign courts, law enforcement, and government authorities. By using the Service, you consent to these transfers.
We retain your personal information for as long as your account is active and as needed to provide the Service. If you delete a report, it may be retained in a hidden state for limited internal purposes (such as enforcing plan usage limits) and is removed from normal use. If you delete your account, we will delete or de-identify your personal information within a reasonable period (generally 30 days), except where we must retain certain records to comply with legal, tax, accounting, or fraud-prevention obligations.
We use industry-standard safeguards to protect your information, including encryption in transit (TLS) and at rest, access controls, row-level data isolation so that one account cannot access another's data, and reputable infrastructure providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your password confidential and for activity under your account.
Depending on where you live (including under Canada's PIPEDA and applicable U.S. state privacy laws), you may have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your information; export your data; and withdraw consent. You can update most information directly in your account settings, export or delete data, or contact us to exercise these rights. We will respond within the timeframes required by applicable law. We will not discriminate against you for exercising these rights.
If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) gives you specific rights. The categories of personal information we collect are described in Section 2 — identifiers (such as name and email), commercial information (such as subscription status), internet and usage activity, approximate geolocation derived from IP, audio data in the form of voice notes, and the content you provide. We collect it for the business purposes in Section 3 and disclose it only to the service providers in Section 5.
We do not “sell” or “share” your personal information as those terms are defined under the CCPA, and we have not done so in the preceding 12 months. We do not use or disclose sensitive personal information beyond the purposes the CCPA permits.
You have the right to know and access the personal information we have collected, to request its deletion, to request correction of inaccurate information, and not to be discriminated against for exercising these rights. To exercise them, contact support@crewlog.ai; we will verify your request and respond within the timeframes the CCPA requires. You may use an authorized agent to submit a request on your behalf.
If you are in the European Economic Area, the United Kingdom, or Switzerland, the GDPR and UK GDPR apply to our processing of your personal information. For your account information and the operation of the Service, CrewLog is the data controller. For the content you upload about other people (clients, crew, subcontractors), you are the controller and CrewLog acts as your processor, handling that data on your instructions to provide the Service.
Lawful bases. We process personal information to perform our contract with you (providing the Service), for our legitimate interests (securing, supporting, and improving the Service), to comply with legal obligations, and — for features such as AI transcription and report generation — on the basis of your consent, which you may withdraw at any time by not using those features.
Your rights. You may request access, rectification, erasure, restriction of processing, and data portability, and you may object to processing or withdraw consent. Where we transfer data outside the EEA or UK (for example, to the United States), we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses. You also have the right to lodge a complaint with your local data-protection authority. To exercise any right, contact support@crewlog.ai.
You own the content you create on CrewLog — your reports, photos, voice recordings, and job data belong to you. We claim only the limited rights needed to operate the Service for you, as described in our Terms of Service.
The Service is intended for business use by individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, please contact us and we will delete it.
We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date and, where appropriate, notify you by email or in the app. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or how we handle your information, or to exercise your privacy rights, contact our Privacy Officer at support@crewlog.ai.
CrewLog · Ontario, Canada