Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and CrewLog (“CrewLog,” “we,” “us”). By creating an account or using crewlog.ai or the CrewLog application (the “Service”), you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

CrewLog is for business use only. The Service is licensed to businesses and to people acting in the course of a trade or business. It is not offered for personal, family, or household use. By creating an account you confirm that you are using CrewLog for business purposes, that you are not a “consumer” under any applicable consumer-protection legislation, and that these Terms are a business agreement.

You must be at least 18 years old. If you use the Service on behalf of a company or other organization, you represent that you are authorized to bind that organization to these Terms, and “you” refers to that organization.

These Terms are in English only. Parts of CrewLog are available in French and Spanish, but this agreement and our Privacy Policy are published in English, and the English version is the one that governs. If anything here is unclear, email us before you agree and we will explain it.

CrewLog is offered in, and intended for, Canada and the United States only. We do not market, sell, or offer the Service anywhere else, and we do not direct it at people or businesses outside those two countries. If you are outside Canada and the United States, the Service is not offered to you and you should not sign up.

We may decline or close accounts that are outside the countries we serve. We also make no promise that the Service, its content, or the way it handles your data complies with the laws of any country other than Canada and the United States, and you are responsible for whether you may lawfully use it where you are.

One agreement, one set of courts. Because we serve both countries from one place, this whole agreement runs under the law of Ontario, Canada, and disputes go to the courts of Ontario. That is set out in Section 17. If you are a U.S. customer, please read Section 17 before you sign up rather than after. It is an ordinary arrangement for a Canadian company, but it means a dispute would be handled in Canada, and we would rather you knew that up front than found it in the small print.

CrewLog is software that helps construction professionals document and run their jobs, including voice and text daily logs, AI-assisted report generation, photo and safety documentation, toolbox talks with per-attendee sign-off, a safety incident register and corrective actions, job and task tracking, a schedule calendar, crew timesheets with automatic pay calculations, time-off tracking, material delivery tracking, a job contact address book, AI-assisted change orders, AI-drafted requests for information (RFIs), job costing with budget-versus-actual and margin tracking, AI-assisted receipt scanning for expenses, AI schedule forecasting and job-schedule planning, a field map of your jobs, plan, drawing, and document storage with on-screen markup, offline capture that syncs when you reconnect, an AI construction assistant that can read your account data and draft changes for you to approve, automated job insights, automated emails such as morning briefs, report reminders, digests, and change-order follow-ups, automatic multi-language translation and read-aloud (text-to-speech) of crew content, sign-in with email or Google, and email, PDF, and shareable-link delivery. We may add, change, or remove features at any time.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use. We are not liable for any loss arising from unauthorized use of your account caused by your failure to keep your credentials secure.

If your account is an “owner” account, you are responsible for the team members you invite and the access you grant them.

All prices are in U.S. dollars. Every plan price, every renewal, and every one-time purchase is charged in USD, whether you are in Canada or the United States. If your card is issued in another currency, your bank converts it and may add its own fee, which we do not control and do not receive.

Prices do not include tax. Every price we show and every amount we charge is exclusive of sales tax, GST, HST, QST, PST, VAT, and any other tax or duty. Where we are required to collect tax, it is calculated at checkout and added to the amount charged, and you are responsible for it. If a taxing authority later determines that tax was owed on a charge and was not collected, you remain responsible for that tax. If you are exempt, or you hold a registration number that changes how a charge should be treated, tell us before you are charged and send us the documentation.

Free trial: 7 days, card required. The free trial runs for 7 days and gives you our top plan. To start it you must provide a valid payment method, which our payment processor (Stripe) verifies with a $0 authorization: no charge is made to begin the trial, and you are not charged during it. Unless you cancel before the trial ends, your trial automatically converts to a paid subscription at the plan you selected, and your payment method is charged for the first billing period. You can cancel at any time before the trial ends from your account's billing settings and you will not be charged.

One free trial per person. The trial is offered once. We will not start a second free trial for an email address, a payment method, or a Stripe customer that has had one before, including one that was cancelled, and including an account that was deleted and re-created. To enforce that after an account is deleted we keep a one-way hash of the email address (not the address itself) and we set a flag in your browser. Our Privacy Policy describes both. If you think we have wrongly refused you a trial, email us and we will look at it.

Subscriptions auto-renew. Paid plans are billed in advance on a recurring basis (monthly or annually, whichever billing interval you select) through our payment processor, Stripe. Your subscription automatically renews each billing period (each month or each year, per your selected interval) and your payment method is automatically charged until you cancel.

Changing plan or interval. You can switch between monthly and annual billing in your account's billing settings. An interval change takes effect at the end of your current billing period and is not prorated: you keep what you have paid for until it runs out, then the new interval starts. Moving up to a higher plan takes effect right away and Stripe charges you the prorated difference immediately. Moving down to a lower plan is scheduled for the end of your current period. Only the account owner or an admin can change billing.

Cancellation. You may cancel at any time from your account's billing settings. Cancellation takes effect at the end of your current billing period, and you retain access until then. We do not provide partial-period refunds for cancellations.

If you subscribed inside the iOS or Android app. Everything above describes buying from us on the web through Stripe. If you subscribed inside the app instead, Apple or Google is the merchant and bills you directly, and their rules replace ours wherever the two differ:

• Cancelling. You cancel in the App Store or Google Play, not in CrewLog. We cannot cancel a store subscription for you, and cancelling in our settings will not stop a store from billing you.
• Refunds. Apple and Google decide refunds for anything bought through them, under their own policies. Ask them, not us. Our no-partial-period rule above does not decide those requests either way.
• Free trials. A trial offered inside the app comes from the store as an introductory offer, on the store’s terms and eligibility rules, and it converts to a paid subscription unless you cancel through the store before it ends. The card-verification trial described above is the web trial only.
• Changing plan. Plan and billing-interval changes for a store subscription are made in the store, and the store decides how proration is handled.
• What reaches us. We are told what was bought and whether it is still active, and we apply it to your account. We never receive your card details, and we hold no billing record with the store that we could look you up by. Our Privacy Policy has the detail.

Price changes. We may change our prices. We will give you reasonable advance notice (at least 30 days) of any price increase, which will take effect on your next renewal.

Failed payments. If a charge fails, we may suspend or downgrade your access until payment is resolved.

AI usage allowances & top-ups. Each plan includes a monthly AI usage allowance shared across your account. To run the allowance we keep a record of each AI action (what kind it was, when, how much it consumed, and which member of your account made it) and that record is kept separately from your content, so deleting a conversation does not change what has already been counted. If you reach your allowance, AI features pause until it resets at the start of your next monthly period, or you may buy additional AI usage.

Bought AI usage does not expire. Additional AI usage is a one-time purchase, not a subscription. It can only be bought by the account owner or an admin, and it is charged once in U.S. dollars: through Stripe on the web, or through the App Store or Google Play if you buy it inside the app. What you buy is added to a balance on your account. That balance carries over: it is not tied to a billing period and it does not expire at the end of the month. Your monthly plan allowance is always spent first, and the balance is only drawn on once that allowance is used up, and only while the “spend my balance automatically” setting is on. You can turn that setting off at any time, in which case AI features pause at your monthly allowance and your balance is left untouched. Because the usage is consumed as you use it, a purchased balance is non-refundable once bought, except where required by law, as described in Section 5, or (for a purchase made inside the app) under the store’s own refund policy.

Voice transcription and sending limits. Separately from the AI allowance, each plan has a monthly cap on voice transcription, and every account can email reports and updates to a limited number of different addresses per rolling day. Sending again to people you have already emailed is not restricted. These limits exist to stop CrewLog being used to send bulk unsolicited email, they sit far above normal use, and Section 9 explains our approach to limits generally.

We handle refunds on a case-by-case basis, and we try to do right by people. If CrewLog isn't working out for you, you were charged in error, you forgot to cancel, or something just didn't sit right, reach out and we'll make it fair. We're not here to keep money you don't feel you should have paid.

To request a refund or raise a billing concern, email us at support@crewlog.ai and tell us what happened. We'll review every request individually, in good faith, and get back to you. Nothing here limits any refund rights you may have under applicable law.

CrewLog uses artificial intelligence to transcribe voice recordings and to generate written reports from the information you provide. AI output can be inaccurate, incomplete, or contain errors, and it organizes only the information you supply.

You are solely responsible for reviewing, verifying, editing, and approving every report and any AI-generated or AI-flagged content before sending, relying on, or distributing it. CrewLog does not warrant that AI output is accurate, complete, or fit for any particular purpose, and is not responsible for any decision, action, dispute, claim, or loss arising from your use of AI-generated content.

AI Construction Assistant. The Assistant provides general construction, code, safety, and material-pricing guidance based on the jurisdiction you enter and the questions you ask, and it can also look things up in your own account to answer questions about your jobs. Its responses can be inaccurate, incomplete, or out of date, and are not a substitute for the applicable code or standard, a licensed engineer or tradesperson, or the Authority Having Jurisdiction (AHJ). Determinations of code compliance, life-safety, permitting, and inspection rest with the AHJ and your licensed professionals, and any prices are rough estimates, not quotes. You are solely responsible for independently verifying any information from the Assistant before relying on or acting on it, and CrewLog is not responsible for any decision, installation, work, dispute, penalty, injury, or loss arising from your use of it.

What the Assistant reads. To answer a question about your jobs, the Assistant looks up information already in your account: your jobs, tasks, RFIs, daily reports and their text, photo captions, schedule phases, change orders and amounts, job budgets, costs and margins, safety incidents including the description of what happened, corrective actions, deliveries, crew hours, and your team list, including teammates' names and (for owners and admins) their email addresses. That information is sent to our AI provider as part of generating the answer, along with your recent messages in the same conversation. It does not send pay rates or wages, and it does not send your site photos. What it can look up is limited by your plan, your role, the job access and feature permissions your account owner set for you, and the same rules the rest of CrewLog enforces. Because this includes information about your crew, the responsibilities in Section 7 and Section 8 apply. Our Privacy Policy explains this in more detail.

The Assistant does not change anything without you. When the Assistant proposes a change (a task, a report draft, a schedule phase, a toolbox talk, a change order, an RFI, or an email to your client) it produces a draft for you to review and nothing happens until you tap Confirm. Confirming is your act, not ours. You are solely responsible for reviewing every fact, figure, name, date, and word in a draft before you confirm it, and for everything that follows from confirming it. Some confirmations have effects you cannot undo from CrewLog: confirming a change order writes a client-facing document using AI and counts against your plan's allowances; confirming a task or an RFI can email a teammate; and confirming an owner update emails your client immediately and cannot be unsent. We show you what will happen before you confirm, and we are not responsible for anything you choose to confirm.

Never use the Assistant in an emergency, or to decide whether a situation on site is safe. If someone may be in danger, stop, call emergency services, and follow your own safety procedures and your employer's. The Assistant is a research aid, not a safety system, and it has no knowledge of what is actually happening on your site.

AI job insights, cost briefings & forecasts. Features that score a job's “health,” generate owner or progress updates, draft requests for information, write job-cost briefings, or forecast schedule and cost are automated estimates produced from the information already in your account. They are not an assurance, audit, or guarantee of a job's status, schedule, cost, safety, or financial condition, and can be inaccurate or incomplete. You are solely responsible for reviewing and verifying them before sending or relying on them.

Automatic translation & read-aloud. CrewLog can automatically translate typed crew content (such as reports, notes, safety talks, tasks, and captions) into each viewer's chosen language and read it aloud. Machine translation and text-to-speech can be inaccurate or lose nuance; the content authored in its original language remains the record of reference, and client-facing or signable documents stay in the language they were written in. You are responsible for verifying any translated content before relying on it.

CrewLog is a documentation and productivity tool. It is not a substitute for legal, engineering, accounting, insurance, or professional advice, and it does not provide legal services. While CrewLog can help you keep records, we do not guarantee that any report, photo, safety record, or other content will be accurate, complete, admissible in any legal or arbitration proceeding, or sufficient to satisfy any contractual, regulatory, health-and-safety, or other legal obligation.

You remain solely responsible for your own legal, contractual, and workplace-safety obligations and for determining what records you are required to keep. Any references to records being “defensible” or helping “protect” you describe potential general benefits of good documentation and are not a promise of any particular legal outcome.

Timesheets and pay calculations. CrewLog's timesheet, hours, overtime, and pay totals are an arithmetic convenience based only on the figures and rules you enter. They are not payroll, tax, accounting, or employment-law advice and are not a payroll, tax, or bookkeeping service. You are solely responsible for the accuracy of all hours and wages; for correct overtime, deductions, withholdings, and final pay; and for complying with all applicable wage, hour, labour, employment, and tax laws.

Change orders and financial documents. Change orders, cost breakdowns, margins, totals, and similar documents you create are authored by you from the figures you provide. CrewLog does not provide accounting, tax, estimating, or legal advice and does not guarantee the accuracy, completeness, validity, or enforceability of any change order, amount, or signature. You are solely responsible for reviewing each document before you send it and for its contractual and financial consequences.

Signatures and signed documents. CrewLog lets you send a change order or other document for someone to sign by tapping a link and drawing or typing their name. We are not an electronic-signature certification service, a notary, or an identity-verification service. We do not verify who actually signed, we do not confirm that the person signing had authority to bind anyone, and we do not guarantee that a signature or a signed document is valid, binding, admissible, or enforceable anywhere. What we record is a technical record of the submission, not proof of identity: the name given, the signature drawn or typed, the date and time it was submitted, and the internet (IP) address and browser user-agent string it was submitted from. That record exists so you have some evidence of how and when the signature arrived, and it is shown to you on the change order. You are responsible for deciding whether an electronic signature is good enough for your contract and your jurisdiction, for confirming the identity and authority of whoever signs, for telling the person signing that this record is kept, and for everything the document says.

Signatures from your crew, and answers from people outside your account. Toolbox talks can record a signature from each attendee: their name, whether they tapped or typed it, and when. That is an attendance record you are creating about your workers, and the responsibilities in this Section and in Section 8 apply to it. CrewLog also lets you send a link that lets someone outside your account (an architect, engineer, subcontractor, or client) sign a change order or answer an RFI without logging in. Anyone holding the link can act on it, so treat it as confidential; we cannot tell you who actually opened it, and you are responsible for who you send it to and for anything submitted through it.

Job costing and cost tracking. CrewLog's budgets, costs-to-date, margins, profit figures, and AI cost briefings are calculations and estimates based only on the budgets, expenses, hours, and change-order amounts you enter. Where you upload a receipt, the vendor, date, amount, category, and description our AI reads from it can be misread or incomplete, and it does not itemise a receipt line by line. Check every figure before you rely on it. They are not accounting, bookkeeping, tax, or estimating advice and are not a substitute for your own financial records or a qualified professional. You are solely responsible for the accuracy of the figures you enter or that are read from a receipt, and for any business or financial decision you make based on them.

Schedule forecasts. Any schedule outlook, completion estimate, or overrun warning is an automated prediction generated from your logged activity and is not a guarantee of any timeline or outcome. You remain responsible for your own scheduling, sequencing, and commitments.

Safety records, toolbox talks, and incident documentation. You can use CrewLog to record toolbox talks, safety meetings, attendance, hazards, and incidents. Those records are only as complete and accurate as what you and your crew put into them. CrewLog does not decide what safety records you are required to keep, does not check them against any regulation, code, or standard, and does not guarantee that any record will satisfy a workers' compensation board, an occupational health and safety regulator, an insurer, an owner, or a court, or that it will be accepted as evidence anywhere. Meeting your occupational health and safety obligations (training, inspections, reporting, and record-keeping) is entirely your responsibility. Do not rely on CrewLog as your only copy of a safety record you are legally required to keep.

Your workers' information is your responsibility. When you record crew hours, wages, pay rates, photos, photo locations, where a shift was clocked in and out on the time clock, safety-talk signatures, or details of a workplace injury, that is information about your employees, and you are the one deciding to collect it. The time clock deserves its own line: leaving its location collection switched on is a decision to monitor where your crew start and end their shifts, and you can switch it off for the whole account at any time. The same is true of what your account can see about how your team uses CrewLog: because AI usage is metered per person so allowances can be shared, an account owner can see how much of the account's AI allowance each member has used. You agree to comply with every employment, labour, and workplace-privacy law that applies to you, including giving your workers any notice or written policy the law requires. Ontario, for example, requires employers with 25 or more employees to have a written electronic-monitoring policy, and Alberta and British Columbia require notice before collecting employee information. Using CrewLog does not meet those obligations for you, and we are not responsible if you don't meet them.

You retain all rights to the content you create using CrewLog, including reports, photos, voice recordings, and job data (“Your Content”). You grant us a limited, worldwide, non-exclusive license to host, store, process, transmit, and display Your Content solely as necessary to operate and provide the Service to you (including processing through the AI and email providers described in our Privacy Policy). That includes keeping a machine translation of a piece of text so the same text does not have to be translated again; our Privacy Policy explains how that cache works and how long it is kept. We will never sell Your Content or use it for advertising.

You represent that you have the rights necessary to upload Your Content and that it does not violate any law or third-party right.

Information about other people. You are solely responsible for any personal information about other individuals that you submit through the Service, including your clients, employees, crew members, subcontractors, or anyone named, described, or shown in reports, photos, or toolbox talks. You represent and warrant that you have all rights, permissions, and consents required to provide that information to us and to have us process it on your behalf, and that doing so does not violate any person's privacy or other rights or any law. You are responsible for responding to any request from those individuals about their information.

You agree not to: use the Service for any unlawful purpose; upload or transmit content that is illegal, infringing, defamatory, or harmful; attempt to access accounts or data that are not yours; interfere with or disrupt the Service; reverse-engineer, scrape, or copy the Service except as permitted by law; resell or provide the Service to third parties without our permission; or use the Service to build a competing product. We may suspend or terminate accounts that violate these rules.

Plan allowances & fair use. Each plan includes defined allowances, for example a monthly AI usage allowance, photo storage, and per-feature monthly limits, and some capacities (such as jobs or users) offered on a generous, good-faith basis for normal use by a single account. AI features are subject to your plan's monthly AI usage allowance and any top-ups you buy. To protect service quality and keep the Service affordable for everyone, we may apply reasonable limits to, throttle, or temporarily suspend usage that is excessive, automated, fraudulent, or otherwise inconsistent with typical good-faith use. These limits are not applied to ordinary use of the Service.

The Service lets you send reports and updates by email to recipients you choose. You are responsible for ensuring you have permission to contact those recipients and for the accuracy of the addresses you provide. Mail sent through CrewLog goes out from our sending domain, so misuse of it damages deliverability for every other contractor using the product. That is why we limit it and why we take abuse seriously.

We keep a record of who you email. Every address you send a report or an update to is recorded against your account, with the date, the kind of send, and which report or job it related to. That record is what the daily distinct-recipient limit is counted from and what we use to investigate abuse. We do not email those people ourselves, and we do not sell, rent, or share the list. Our Privacy Policy explains what we keep and for how long.

An email cannot be recalled. Once a report or update leaves CrewLog it is gone: we cannot unsend it, edit it, or pull it back. Photos included in an emailed report stay viewable by the recipient through the link in that email for roughly 60 days, and a report share link stays open until you delete the report, so treat anyone holding a link as able to see it.

We rely on third-party providers (including email, hosting, payment, and AI providers) and are not responsible for their availability, errors, or any failure or delay in delivering emails. Our Privacy Policy names every one of them.

Information CrewLog fills in for you. A few details on a report are drawn from outside sources rather than typed by your crew: most importantly the weather recorded against a daily report, and the map position worked out from a job's address. Weather comes from the national weather services (NOAA in the United States, Environment and Climate Change Canada in Canada) and is therefore available only for job sites in those two countries; map positions come from OpenStreetMap data. The map's satellite view combines public aerial photography (high detail for the United States, Ontario, and Toronto) with a worldwide satellite mosaic everywhere else, so sharpness varies by place; the optional terrain layer is drawn from public elevation data. None of this imagery is live: it is typically months or years old and will not show recent work on a site. The map's optional rain radar IS live (it comes from the same two national weather services, refreshed every few minutes) but it shows where precipitation is now, not where it will be, and like any radar it can miss light precipitation and show returns that never reach the ground. Do not use it to decide whether a pour, a lift, or any other weather-sensitive operation is safe. Being third-party sources, they can be unavailable, delayed, incomplete, or simply wrong, and they describe the nearest reporting station rather than your exact site. So a report may carry weather that differs from what your crew experienced, or no weather at all. Do not treat automatically added information as verified fact. If a report might be relied on in a claim or dispute, check it before you send it; you remain responsible for the accuracy of what goes out under your name, as set out in Section 6.

The Service, including its software, design, branding, and content (excluding Your Content), is owned by CrewLog and protected by intellectual-property laws. These Terms do not grant you any ownership of the Service. You may not use our name or logo without permission.

We work hard to keep the Service available and reliable, but we provide it on an “as available” basis and do not guarantee uninterrupted or error-free operation. We may perform maintenance, and we may modify or discontinue features at any time. We are not liable for any delay or failure to perform, or for any downtime, interruption, or loss, caused by events beyond our reasonable control, including internet, hosting, or third-party service failures, cyberattacks, power or equipment failures, acts of God, natural disasters, or government action.

Offline capture and syncing. CrewLog can capture work while your device is offline and sync it when you reconnect. Anything captured offline lives only on that device until it syncs. If the device is lost, damaged, wiped, reset, or if the app's local storage is cleared before syncing, that work is gone and we cannot get it back. Sync can also fail or be delayed for reasons outside our control. We do not guarantee that offline content will sync, sync completely, or sync in the order it was captured, and we are not liable for content that never syncs. Export or back up anything you can't afford to lose.

Drafts saved on your device. So you don't lose what you are typing, CrewLog saves work in progress in your browser's storage on your own device, including report notes, incident descriptions, and the photos and voice recording on a report you have not submitted. A draft is not saved work. It has not reached us, we hold no copy of it, and it is not part of any record. Drafts expire after 7 days, are erased when you sign out, and disappear if you clear your browser data or use a device that blocks local storage. Nothing counts as saved, sent, or recorded until you actually save or send it and the app confirms.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE OR ANY AI OUTPUT WILL BE ACCURATE, RELIABLE, SECURE, OR ERROR-FREE.

Some places don't allow the exclusion of implied warranties, so parts of this section may not apply to you. Where a warranty cannot lawfully be excluded, it is limited to the shortest period the law allows. Nothing in this section affects the carve-outs in Section 14.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CrewLog AND ITS OWNERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS, CONTRACTS, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) CAD $500.

THESE LIMITS APPLY TO EVERY KIND OF CLAIM (CONTRACT, NEGLIGENCE OR OTHER TORT, STRICT LIABILITY, STATUTE, OR ANYTHING ELSE) AND THEY APPLY EVEN IF A REMEDY IN THESE TERMS IS FOUND TO HAVE FAILED ITS ESSENTIAL PURPOSE.

What these limits do not cover. Nothing in these Terms excludes or limits our liability for bodily injury or moral injury caused to a person, for fraud or fraudulent misrepresentation, for intentional fault or gross fault, or for anything else that cannot lawfully be excluded or limited where you are. If you are in Quebec, article 1474 of the Civil Code of Québec applies and this paragraph is how we comply with it. Some places don't allow certain limitations, so parts of this section may not apply to you. The rest still does.

You agree to indemnify and hold harmless CrewLog and its owners, employees, and suppliers from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: your use of the Service; Your Content; your violation of these Terms or any law; or your infringement of any third-party right.

This does not apply to the extent a claim arises from our own fraud, intentional fault, or gross fault. We will tell you promptly about any claim we ask you to cover, and you will not settle it in a way that admits fault on our behalf without our consent.

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to us, other users, or third parties.

Only the account owner can delete the account, and doing so deletes it for everyone on it. If you are a team member, use “Leave team” instead: your own login survives.

Deleting is permanent, and it happens immediately. Account deletion cancels your subscription, deletes your customer record at our payment processor so you cannot be billed again, and erases every file you uploaded: photos, drawings, documents, receipts, signed change orders, and signatures. There is no grace period, no recycle bin, and no way for us to restore any of it afterwards. The same is true inside the app: deleting a job or a report removes it for good and permanently erases its photos: there is no undo.

Export your records before you go. Download whatever you need to keep first, and email us if you want a copy of your data: we will put one together for you free of charge whatever plan you are on. If we terminate your account for any reason other than a serious breach of these Terms, we will give you at least 30 days to export your content first.

On termination, your right to use the Service ends. These sections survive: the content licence you granted us in Section 8, the AI disclaimers in Section 6, the professional-advice disclaimers in Section 7, the warranty disclaimer in Section 13, the limitation of liability in Section 14, indemnification in Section 15, and governing law in Section 17.

Ontario law, Ontario courts: for Canadian and U.S. customers alike. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. You agree that the courts located in Ontario, Canada will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to their jurisdiction.

If you are in the United States, read that again before you sign up. It means a dispute with us is decided under Canadian provincial law, in a Canadian court, not in your home state. We are a one-province company and we cannot defend claims in fifty jurisdictions, which is why it is written this way. But it is a real consequence of using CrewLog and we would rather say it plainly here than leave you to discover it. Nothing in this section takes away any right you have under the law where you live that cannot be given up by agreement.

Talk to us first. Before filing any claim, you agree to contact us in good faith at support@crewlog.ai and give us a fair chance to sort it out informally. Most things get fixed this way.

Individual claims only. To the fullest extent permitted by law, you and CrewLog each agree that any dispute will be brought only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. Where permitted by law, you and CrewLog each waive any right to a trial by jury.

Time limit. Because these Terms are a business agreement between businesses, any claim must be brought within one (1) year after it arises, or it is permanently barred. This shortened period does not apply where the law does not permit it (including to anyone who is a consumer under applicable consumer-protection legislation) and it does not apply in Quebec, where the limitation period set by the Civil Code applies instead.

We may update these Terms. If we make a material change, we'll update the “Last updated” date and tell you by email or in the app at least 14 days before it takes effect. If you keep using the Service after that, the updated Terms apply. If you don't like a change, cancel before it takes effect and we'll refund any unused prepaid time (an exception to the no-partial-period-refund rule in Section 4).

These Terms and our Privacy Policy are the entire agreement between you and CrewLog about the Service. Where you upload information about your clients, crew, or subcontractors, we handle it on your behalf as described in Section 8 and in our Privacy Policy.

If any provision is found unenforceable, it will be narrowed to the smallest extent needed to make it enforceable, and if that isn't possible it will be removed. The rest stays in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Nothing in these Terms limits any right you have that cannot be limited under the law that applies to you.

CrewLog is a tool for documenting your own jobs. It is not a public platform. Content you create is visible only within your account and to the teammates and recipients you choose. You are solely responsible for the content you create, upload, send, or share through the Service, and for ensuring it is lawful and does not infringe anyone's rights.

We do not monitor, endorse, or take responsibility for user content, and we are not liable for it. We may (but are not obligated to) review, remove, or disable access to any content we believe violates these Terms or the law, or in response to a valid legal request, without notice.

We respect intellectual-property rights and expect our users to do the same. If you believe material on the Service infringes a copyright you own or control, send a notice to our designated agent at support@crewlog.ai (subject line: “DMCA”) that includes: (1) your physical or electronic signature; (2) identification of the copyrighted work you claim is infringed; (3) identification of the material claimed to be infringing and enough information for us to locate it; (4) your contact information; (5) a statement that you have a good-faith belief the use is not authorized by the owner, its agent, or the law; and (6) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorized to act on the owner's behalf.

We will respond to valid notices (including, where appropriate, by removing or disabling the material) and will follow a counter-notification process consistent with the U.S. Digital Millennium Copyright Act (DMCA). We may terminate the accounts of repeat infringers.

Questions about these Terms? Contact us at support@crewlog.ai.