Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and CrewLog (“CrewLog,” “we,” “us”). By creating an account or using crewlog.ai or the CrewLog application (the “Service”), you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

You must be at least 18 years old. If you use the Service on behalf of a company or other organization, you represent that you are authorized to bind that organization to these Terms, and “you” refers to that organization.

CrewLog is software that helps construction professionals document and run their jobs — including voice and text daily logs, AI-assisted report generation, photo and safety documentation, toolbox talks, job and task tracking, crew timesheets with automatic pay calculations, AI-assisted change orders, AI-drafted requests for information (RFIs), job costing with budget-versus-actual and margin tracking, AI-assisted receipt scanning for expenses, AI schedule forecasting, plan, drawing, and document storage, offline capture that syncs when you reconnect, an AI construction assistant, automated job insights, automatic multi-language translation and read-aloud (text-to-speech) of crew content, and email and PDF delivery. We may add, change, or remove features at any time.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use. We are not liable for any loss arising from unauthorized use of your account caused by your failure to keep your credentials secure.

If your account is an “owner” account, you are responsible for the team members you invite and the access you grant them.

Free trial. To start a free trial you must provide a valid payment method, which our payment processor (Stripe) verifies with a $0 authorization — no charge is made to begin the trial. You are not charged during the trial period. Unless you cancel before the trial ends, your trial automatically converts to a paid subscription at the plan you selected, and your payment method is charged for the first billing period. You can cancel at any time before the trial ends from your account's billing settings and you will not be charged.

Subscriptions auto-renew. Paid plans are billed in advance on a recurring basis — monthly or annually, whichever billing interval you select — through our payment processor, Stripe. Your subscription automatically renews each billing period (each month or each year, per your selected interval) and your payment method is automatically charged until you cancel. You can switch between monthly and annual billing in your account's billing settings; interval changes take effect as shown at the time you confirm the switch.

Cancellation. You may cancel at any time from your account's billing settings. Cancellation takes effect at the end of your current billing period, and you retain access until then. We do not provide partial-period refunds for cancellations.

Price changes. We may change our prices. We will give you reasonable advance notice (at least 30 days) of any price increase, which will take effect on your next renewal.

Failed payments. If a charge fails, we may suspend or downgrade your access until payment is resolved.

AI usage allowances & top-ups. Each plan includes a monthly AI usage allowance shared across your account. If you reach it, AI features pause until your allowance resets at the start of your next monthly period, or you may buy additional AI usage. Top-ups are a one-time purchase (not a subscription), are charged once through Stripe, apply only to your current billing period, do not roll over, and — because the usage is consumed as you use it — are non-refundable once purchased except where required by law or as described in Section 5.

We handle refunds on a case-by-case basis, and we try to do right by people. If CrewLog isn't working out for you, you were charged in error, you forgot to cancel, or something just didn't sit right, reach out and we'll make it fair — we're not here to keep money you don't feel you should have paid.

To request a refund or raise a billing concern, email us at support@crewlog.ai and tell us what happened. We'll review every request individually, in good faith, and get back to you. Nothing here limits any refund rights you may have under applicable law.

CrewLog uses artificial intelligence to transcribe voice recordings and to generate written reports from the information you provide. AI output can be inaccurate, incomplete, or contain errors, and it organizes only the information you supply.

You are solely responsible for reviewing, verifying, editing, and approving every report and any AI-generated or AI-flagged content before sending, relying on, or distributing it. CrewLog does not warrant that AI output is accurate, complete, or fit for any particular purpose, and is not responsible for any decision, action, dispute, claim, or loss arising from your use of AI-generated content.

AI Construction Assistant. The Assistant provides general construction, code, safety, and material-pricing guidance based on the jurisdiction you enter and the questions you ask. Its responses can be inaccurate, incomplete, or out of date, and are not a substitute for the applicable code or standard, a licensed engineer or tradesperson, or the Authority Having Jurisdiction (AHJ). Determinations of code compliance, life-safety, permitting, and inspection rest with the AHJ and your licensed professionals, and any prices are rough estimates, not quotes. You are solely responsible for independently verifying any information from the Assistant before relying on or acting on it, and CrewLog is not responsible for any decision, installation, work, dispute, penalty, injury, or loss arising from your use of it.

AI job insights, cost briefings & forecasts. Features that score a job's “health,” generate owner or progress updates, draft requests for information, write job-cost briefings, or forecast schedule and cost are automated estimates produced from the information already in your account. They are not an assurance, audit, or guarantee of a job's status, schedule, cost, safety, or financial condition, and can be inaccurate or incomplete. You are solely responsible for reviewing and verifying them before sending or relying on them.

Automatic translation & read-aloud. CrewLog can automatically translate typed crew content (such as reports, notes, safety talks, tasks, and captions) into each viewer's chosen language and read it aloud. Machine translation and text-to-speech can be inaccurate or lose nuance; the content authored in its original language remains the record of reference, and client-facing or signable documents stay in the language they were written in. You are responsible for verifying any translated content before relying on it.

CrewLog is a documentation and productivity tool. It is not a substitute for legal, engineering, accounting, insurance, or professional advice, and it does not provide legal services. While CrewLog can help you keep records, we do not guarantee that any report, photo, safety record, or other content will be accurate, complete, admissible in any legal or arbitration proceeding, or sufficient to satisfy any contractual, regulatory, health-and-safety, or other legal obligation.

You remain solely responsible for your own legal, contractual, and workplace-safety obligations and for determining what records you are required to keep. Any references to records being “defensible” or helping “protect” you describe potential general benefits of good documentation and are not a promise of any particular legal outcome.

Timesheets and pay calculations. CrewLog's timesheet, hours, overtime, and pay totals are an arithmetic convenience based only on the figures and rules you enter. They are not payroll, tax, accounting, or employment-law advice and are not a payroll, tax, or bookkeeping service. You are solely responsible for the accuracy of all hours and wages; for correct overtime, deductions, withholdings, and final pay; and for complying with all applicable wage, hour, labour, employment, and tax laws.

Change orders and financial documents. Change orders, cost breakdowns, margins, totals, and similar documents you create are authored by you from the figures you provide. CrewLog does not provide accounting, tax, estimating, or legal advice and does not guarantee the accuracy, completeness, validity, or enforceability of any change order, amount, or signature. You are solely responsible for reviewing each document before you send it and for its contractual and financial consequences.

Job costing and cost tracking. CrewLog's budgets, costs-to-date, margins, profit figures, and AI cost briefings are calculations and estimates based only on the budgets, expenses, hours, and change-order amounts you enter. Where you upload a receipt, any vendor, date, amount, or line items our AI reads from it can be misread or incomplete. They are not accounting, bookkeeping, tax, or estimating advice and are not a substitute for your own financial records or a qualified professional. You are solely responsible for the accuracy of the figures you enter or that are read from a receipt, and for any business or financial decision you make based on them.

Schedule forecasts. Any schedule outlook, completion estimate, or overrun warning is an automated prediction generated from your logged activity and is not a guarantee of any timeline or outcome. You remain responsible for your own scheduling, sequencing, and commitments.

You retain all rights to the content you create using CrewLog, including reports, photos, voice recordings, and job data (“Your Content”). You grant us a limited, worldwide, non-exclusive license to host, store, process, transmit, and display Your Content solely as necessary to operate and provide the Service to you (including processing through the AI and email providers described in our Privacy Policy). We will never sell Your Content or use it for advertising.

You represent that you have the rights necessary to upload Your Content and that it does not violate any law or third-party right.

Information about other people. You are solely responsible for any personal information about other individuals that you submit through the Service — including your clients, employees, crew members, subcontractors, or anyone named, described, or shown in reports, photos, or toolbox talks. You represent and warrant that you have all rights, permissions, and consents required to provide that information to us and to have us process it on your behalf, and that doing so does not violate any person's privacy or other rights or any law. You are responsible for responding to any request from those individuals about their information.

You agree not to: use the Service for any unlawful purpose; upload or transmit content that is illegal, infringing, defamatory, or harmful; attempt to access accounts or data that are not yours; interfere with or disrupt the Service; reverse-engineer, scrape, or copy the Service except as permitted by law; resell or provide the Service to third parties without our permission; or use the Service to build a competing product. We may suspend or terminate accounts that violate these rules.

Plan allowances & fair use. Each plan includes defined allowances — for example a monthly AI usage allowance, photo storage, and per-feature monthly limits — and some capacities (such as jobs or users) offered on a generous, good-faith basis for normal use by a single account. AI features are subject to your plan's monthly AI usage allowance and any top-ups you buy. To protect service quality and keep the Service affordable for everyone, we may apply reasonable limits to, throttle, or temporarily suspend usage that is excessive, automated, fraudulent, or otherwise inconsistent with typical good-faith use. These limits are not applied to ordinary use of the Service.

The Service lets you send reports by email to recipients you choose. You are responsible for ensuring you have permission to contact those recipients and for the accuracy of the addresses you provide. We rely on third-party providers (including email and AI providers) and are not responsible for their availability, errors, or any failure or delay in delivering emails.

The Service, including its software, design, branding, and content (excluding Your Content), is owned by CrewLog and protected by intellectual-property laws. These Terms do not grant you any ownership of the Service. You may not use our name or logo without permission.

We work hard to keep the Service available and reliable, but we provide it on an “as available” basis and do not guarantee uninterrupted or error-free operation. We may perform maintenance, and we may modify or discontinue features at any time. We are not liable for any delay or failure to perform, or for any downtime, interruption, or loss, caused by events beyond our reasonable control — including internet, hosting, or third-party service failures, cyberattacks, power or equipment failures, acts of God, natural disasters, or government action.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE OR ANY AI OUTPUT WILL BE ACCURATE, RELIABLE, SECURE, OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CrewLog AND ITS OWNERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) CAD $100. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE MAY NOT APPLY TO YOU.

You agree to indemnify and hold harmless CrewLog and its owners, employees, and suppliers from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: your use of the Service; Your Content; your violation of these Terms or any law; or your infringement of any third-party right.

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to us, other users, or third parties. Upon termination, your right to use the Service ends. Sections that by their nature should survive (including content licenses you've granted, disclaimers, limitations of liability, and indemnification) will survive.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. You agree that the courts located in Ontario, Canada will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to their jurisdiction. Before filing any claim, you agree to first contact us in good faith to try to resolve the matter informally.

Individual claims only. To the fullest extent permitted by law, you and CrewLog each agree that any dispute will be brought only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. Where permitted by law, you and CrewLog each waive any right to a trial by jury. Any claim must be brought within one (1) year after it arises, or it is permanently barred, except where applicable law does not allow such a limit.

We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date and, where appropriate, notify you by email or in the app. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.

These Terms and our Privacy Policy are the entire agreement between you and CrewLog regarding the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Nothing in these Terms limits rights you have that cannot be limited under applicable consumer-protection law.

CrewLog is a tool for documenting your own jobs — it is not a public platform. Content you create is visible only within your account and to the teammates and recipients you choose. You are solely responsible for the content you create, upload, send, or share through the Service, and for ensuring it is lawful and does not infringe anyone's rights.

We do not monitor, endorse, or take responsibility for user content, and we are not liable for it. We may — but are not obligated to — review, remove, or disable access to any content we believe violates these Terms or the law, or in response to a valid legal request, without notice.

We respect intellectual-property rights and expect our users to do the same. If you believe material on the Service infringes a copyright you own or control, send a notice to our designated agent at support@crewlog.ai (subject line: “DMCA”) that includes: (1) your physical or electronic signature; (2) identification of the copyrighted work you claim is infringed; (3) identification of the material claimed to be infringing and enough information for us to locate it; (4) your contact information; (5) a statement that you have a good-faith belief the use is not authorized by the owner, its agent, or the law; and (6) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorized to act on the owner's behalf.

We will respond to valid notices — including, where appropriate, by removing or disabling the material — and will follow a counter-notification process consistent with the U.S. Digital Millennium Copyright Act (DMCA). We may terminate the accounts of repeat infringers.

Questions about these Terms? Contact us at support@crewlog.ai.